How do I know you won't just keep my money and never send the products I ordered?

If we did not send goods, news would spread quickly and we would end up losing all our business. Apart from anything else, that would be a ridiculous risk to take after the amount of hard work we've put into it. One of our main reasons for putting our business on the web was to be able to provide the first-rate products and honest and efficient service that customers deserve. We've heard of too many unreliable sites that either scam you out of your money or deal in inferior products. Rest assured that we are 100% legit and 100% loyal to our customers.

Do you ship to my country?

Please note that due to inconsistent and contradictory local legislation, we always err on the side of caution. But since rules do change sometimes, we'd appreciate it if you could contact us if you believe that we wrongly refuse to ship to your country, and if you furnished us with supporting evidence.
We advise all our potential customers to check their national laws and bylaws before placing an order. Avalon Magic Plants does not want to induce anyone to act in conflict with the law and cannot be held responsible for those who do.
If in doubt, please contact us and we will inform you if we will/can ship the goods to you.

What are my payment options?

You can pay using the following methods:
* Credit Card
We accept Visa, Mastercards, American Express, JCB, Laser and Diners. This is the quickest method of payment. It is also very safe, as all payments go through a Secure Payment Gateway (SSL). Your payment will be discreetly listed under "AMP-Shop" or "CMS-Productions" on your credit card statement.

* Pay_pal
Please contact us at info@avalonmagicplants.com for the payment details if you wish to use this payment method.

* International Bank Transfer
Please transfer the total amount to the following account:
AMP-Shop
Bankname: ING Bank
Bank location: Castricum
Account Number: 4854722
IBAN: NL19INGB0004854722
BIC(SWIFT): INGBNL2A
--Choose option: SHARED costs, so the banktransfer is free of charge! (only Banks within EU)---
(Do NOT forget to include your order number

* Concealed cash
Send well-concealed cash to the following address:
AMP
Ambachtsrings 7H
1969 NH Heemskerk
The Netherlands
Please don't forget to include your ORDER number! Without an order number, we may be unable to process your payment!

If you want to send us cash, please send BANKNOTES ONLY - NO COINS!
We accept the following currencies:
- Euro (€)
- U.S. Dollars ($)
- British Pounds (£)

What is the fastest method of payment?

Online credit card payment is fastest, because payment is instantaneous and can be performed from your computer. Another fast method would be to deposit money directly into our bank account. This method utilises SWIFT transfer between banks and takes three working days.

What will it say on my credit card statement?

Rest assured - no one at your bank or credit card company will find out what you ordered or where you ordered from. We take great care with our customer information. All our online transactions are handled by an external company, ensuring that there is no direct link between your payment and our online shop.
Your statement will NOT contain any references to our shop or our products. The vast majority of our customers pays by credit card or bank transfer, and none of them have ever had any trouble in this respect.

How can I check up on my orders? Will I be able to track the package?

Once we have shipped your order, you will receive an e-mail confirmation. You can check up on your order status simply by logging into your account and visiting your order history. If you absolutely want your order to be shipped with tracked number, please contact us before placing the order. For tracked shipping an extra charge of € 8 is applied.

Why was my valid credit card declined when I tried to order?

If you received an error message after entering your valid credit card information, it may have been because your billing name or address didn’t match the information on your credit card statement. For your order to be processed, this information must be exactly the same. On the Billing Information page, enter the address that appears on your current credit card billing statement. If this does not resolve the issue, you may wish to contact your credit card company for further assistance.

How will I know that you've received my order?

Upon receiving your order, we will send you a confirmation e-mail listing the items you ordered.

What happens when I create an account?

When you create an account with us, all the information that you would normally enter during the check-out process is stored in our database, except for your credit card information. We do this for your convenience, so that next time you shop with us, you won't have to re-enter the same information.

How long will it take for my order to arrive?

We really can't say with any accuracy. Your parcel may be delayed by Customs as well as by your local postal service. That's why, even though we'd like to, we cannot make any claims about the time-frame in which your order will arrive. What we can say is that, for our part, we work very hard to make sure your order is processed and ready for shipment as soon as possible. We prepare parcels for shipment every day except Saturdays and Sundays. Orders shipped within the EU arrive within 2 weeks. Orders shipped to the US arrive within 3 weeks and South America can take up to 4 weeks. Please be patient - we can't work miracles and we can't influence international postal services! Thank you very much.

How much do you charge for shipping?

Depending on size and weight of the goods ordered, the shipping costs start at € 5 for small goods which can be delivered in your mailbox.

For orders, which will be shipped in larger packages, the shipping costs are €13 for countries within the EU. Outside EU the shipping costs will be €19. You can always place a test order to find out what the actual shipping costs are.
All orders are shipped with TNT.