FREQUENTLY ASKED QUESTIONS
DO YOU SHIP TO MY COUNTRY?
We can ship our products to you. However we cannot and will not guarantee delivery. We do not know the legal status of our products in your country. So if customs checks the package, they might seize the content. We will not refund/resend if you do not receive your order. The risk when ordering (possible illegal) products is yours.
All orders are discreetly packaged and shipped
IS YOUR PACKAGING DISCREET?
We ship all our orders in plain packaging. No reference to us, nor to the content.
WHAT IS THE DIFFERENCE BETWEEN REGULAR SHIPPING AND TRACKED SHIPPING?
Regular shipping is the cheaper version, and it means it is shipped with regular mail like a birth day card. There is no way to track these packages. If you want to track your order, chose the shipping option “Tracked shipping”. You will receive a tracknumber + info from us when the package is shipped.
HOW MUCH DOES SHIPPING TO MY COUNTRY COST?
Please do not email us and ask for shipping prices, these vary per country and per item(s) that you want to order. We do not know all these different prices by heart. Place a test order in our shop, to check how much shipping we charge for these items.
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
We're located in Holland. Shipping to EU countries takes somewhere between 4 and 9 working days.
Shipping to the US/Canada takes 2, max 3 weeks and South America, Asia and Australia takes 3 to max 4 weeks. Sometimes packages arrive within 1 to 2 weeks, but sometimes it takes 4 weeks, Your parcel may be delayed by Customs as well as by your local postal service. That's why, even though we'd like to, we cannot make any claims about an exact time-frame in which your order will arrive.Please be patient - we can't work miracles and we can't influence international postal services.
WHICH COMPANY WILL DELIVER MY ORDER?
We ship all our orders with PostNL (royal dutch mail), they ship it to your country and in your country a local postal company takes care of delivery.
Example: in Spain it can be MRW, Correos, SEUR or TNT Spain. In the US however only USPS takes care of delivery. So if you have a track number, you can contact USPS with the track number as reference, once it has passed through customs. Please check the track number we have send to you frequently, to make sure they do NOT ship it back to us in case they could not deliver it.
DO YOU HAVE EXPRESS SHIPPING?
No, we do not have this shipping option. So please do not ask us to make an exception for you.
WHAT IS STEALTH SHIPPING?
For real small items like cannabis seeds and salvia extracts, you can chose the shipment option “stealth shipping”. This means we take out the products out of original (breeder) packaging and ship it (crush proof) stealth mode. This method raises the chance of receiving the goods in good order. We strongly recommend this shipment method for our US customers. We do not charge extra for this service we offer you.
ARE THE PRODUCTS LEGAL IN MY COUNTRY?
We do not know your local laws about our products. We advice you to check this yourself before placing an order. We can not be held responsible for packages that are confiscated by your customs.
HAVE YOU RECEIVED MY PAYMENT?
An international bank transfer will probably take 2 to 3 business days before it is in our bank account. The same goes for the Globalwebpay. We will send a payment confirmation message once we have received your payment. If you send us a cash payment, we advise to ship it with signed shipment, do not send coins, or the mailman might suspect that there's money in there, and snatch it. We will inform you once we have received your payment.
WILL A MUSHROOM GROW BOX SURVIVE THE TRIP TO MY COUNTRY?
A mushroom grow box should be able to survive a postal trip of 3 to 4 weeks, BUT we cannot and will not guarantee fresh and save delivery. If it is summer in your country and the box has been exposed to heat, the mycelium might get contaminated. Please keep this in mind when ordering these (fresh) products from our shop. 95% of the boxes have survived the trips around the globe :)
HOW DOES THE MYCELIUM BOX WORK?
You can view the manual of the grow box here: https://www.mushroomgrowbox.org
When the caps of the mushrooms start to open, then it is time to harvest them. You have to pick all the mushrooms (even the small ones). When you have picked them all, you can start the watering procedure again.
When you have picked the fresh mushrooms, you can eat them. But the taste is horrible. Our advise is to let them dry on kitchen paper for 3 to 5 days (not in direct sunlight!). When the mushrooms have dried, you can store the mushrooms in a dry cool place. Do not let them exposed to sunlight! Also the mushrooms can NOT be stored in your freezer! Same goes for the fresh truffles, do NOT store them in your freezer, store them in your refrigerator.
IS MY GROW BOX CONTAMINATED?
A mushroom grow box contains living mycelium. Sometimes the mycelium can get contaminated due to factors, like heat, other bacteria infecting it etc. See the picture what contaminated grow box looks like. So if your box looks like this (green, blue, black mold in it, it is definitely contaminated.If you have doubts, please contact us, tell us how you operated the mycelium box and include pictures, so we can give you advise. All boxes we ship out contain fully grown mycelium and are in good condition obviously.
HOW MUCH WILL MY GROW BOX YIELD?
The yield will vary per strain and more important on the conditions in which you grow the box. Ideal temperature is 22-26 degrees celsius (day and night), minimum 12 hours of light per day (do NOT give it 24 hours of light per day!) and put a layer of water on the bottom of the filter bag to ensure maximum humidity. We cannot guarantee that you will get 400 grams of fresh mushrooms. It is not a can of soup which is produced in a factory, it is mycelium, a living material and a product of mother nature. Treat the box right, and she will treat you right :)