COVID-19 | Corona virus
In this crisis (COVID-19) time, there are a lot of delays with incoming and outgoing packages, a lot of sales because everyone wants to order online. Currently we are going to our max of capacity, so we have to make some rules, see below for more information.
We get hundreds of emails with questions every day and it's very hard for us to handle them in time. We friendly want to ask you to don't send some questions and just have a little patience.
Always read our FAQ before send us an email. :-)
Thanks for your patience and stay safe!
Support team | We will not reply with the questions below
- Don't ask us if we have received the payment the next day, it can just take some days before we have received your payment. If you didn't get an update after three business days, then you can ask us.
- Do not ask us when there is a delay visible at the tracking page, we currently can't guarantee delivery on time and there are just delays.
- We can't give guarantee on the (fresh) mushroom products like truffles of growkits, because of the delays and warm weather. Take this risk or don't order with us. but don't come after some weeks with pictures of moldy growkits.
- Currently it's not possible to ship to pick-up locations or parcel shops.
- Our website will automatically let you know if we can ship to your country, in the check-out. Please give it a try and you will see. Also on our restriction information page you can find more information. Please don't ask us if we can ship to your country.
- When we have received your payment, most of the time we will ship the same or next day, but it can also happen that it takes some days before we can ship your order.
- It can happen that the tracking link is not up-to-date or the tracking will not work. At the postal companies it's also very busy and this can happen, we can't do anything about this.
- Please only ask your questions in English or Dutch, we will not reply when it's a different language. We don't use a translator because it's not right always.
- You want to cancel your order? When you have placed an order, but not paid yet, it's not necessary to cancel it, with sending us an email.
- Some products are not in stock and we don't know when they are available again, some suppliers from different countries can't ship packages becasue of lock-downs. Please don't ask us when products are available again.
- Currently we don't have any discounts in our newsletters or discounts with bigger orders, we can't handle this. Please don't ask us for upcoming discounts or special prices.