Customer Support
Got a question? We're happy to help! Check the information below first – you'll often find your answer there.
Get in Touch
Can't find your answer in the FAQ or on our information pages? Feel free to contact us using the form at the bottom of this page.
Availability
Monday to Friday
Languages
English or Dutch
Average response time: within 24-48 hours on business days
Tip: Please send only one message per question. Our system works from oldest to newest, so sending multiple messages will only delay your response.
Before You Contact Us
Check if your question falls into one of these categories:
Order not received? → First check your track & trace code and the estimated delivery time in the FAQ.
Payment questions? → Check our payment page for processing times.
Grow kit not working? → Read the manual and report within 6-8 weeks with batch number.
Dosage questions? → See the product page or the external resources above.
Questions About Cultivation & Usage?
For detailed information about growing mushrooms, Ayahuasca and other herbs, we recommend these specialized resources:
Mushroom Cultivation
Ayahuasca & DMT
Psychoactive Encyclopedia
These communities are frequented by experts with years of experience. We sell products, but we're not shamans and don't provide recipes or usage advice.
Contact Form
Fill out the form below and we'll get back to you as soon as possible.