Shipping and Delivery
The time of delivery has a maximum of thirty days from the time of payment, but sometimes mail overseas is delayed.
We offer free shipping for all orders over €175, for EU countries ONLY and excluding the United-Kingdom.
SHIPPING & DELIVERY
We ship out parcels 5 days a week, monday to friday.
Avalon Magic Plants cannot be held responsible for any packages lost by the postal service. We send our orders with PostNL or DHL.
PostNL ships the packages worldwide but a local postal company in your country takes care of delivery to your home.
For some countries you choose and select Express shipping. You will receive your package within three working days (worldwide) If all the products are in stock.
IS YOUR PACKAGING DISCREET?
We ship all our orders in plain packaging. No reference to us, nor to the content.
WHAT IS THE DIFFERENCE BETWEEN ''NO TRACKING'' AND TRACKED SHIPPING?
''No tracked'' shipping is the cheaper version, and it means it is shipped with regular mail like a birth day card. There is no way to track these packages and we can't guarantee the delivery for this shipment option. We don't advise you to chose this option if you are ordering truffles. If you want to track your order, chose the shipping option “Tracked shipping”. You will receive a tracknumber + info from us when the package is shipped.
HOW MUCH DOES SHIPPING TO MY COUNTRY COST?
Please do not email us and ask for shipping prices, these vary per country and per item(s) that you want to order. We do not know all these different prices by heart. Place a test order in our shop, to check how much shipping we charge for these items.
It’s not necessary to cancel the orders, we only ship orders when we have already received the payment.You can always place trial orders to calculate the shipping costs or new orders if you have made a wrong order.
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
We're located in Holland, within the netherlands the transit time is just one or two days. The transit time for shipments including tracking to other EU countries willl take somewhere between 2 and 7 working days, it depends to which country.
For shipments without tracking the ''NO TRACKING'' option it can take up to four weeks. It's a cheap option and we can't guarantee the delivery for this shipment option.
WHICH COMPANY WILL DELIVER MY ORDER?
We ship all our orders with PostNL or DPD.
PostNL: (royal dutch mail), they ship it to your country and in your country a local postal company takes care of delivery.
Example: In Germany it will be Hermes. In Spain it can be MRW, Correos, SEUR or TNT Spain. In the US however only USPS takes care of delivery. So if you have a track number, you can contact USPS with the track number as reference, once it has passed through customs. Please check the track number we have send to you frequently, to make sure they do NOT ship it back to us in case they could not deliver it.
WHAT IS STEALTH SHIPPING?
For real small items like cannabis seeds and salvia extracts, you can chose the shipment option “stealth shipping”. This means we take out the products out of original (breeder) packaging and ship it (crush proof) stealth mode. This method raises the chance of receiving the goods in good order. We strongly recommend this shipment method for our US customers. We do not charge extra for this service we offer you.
Avalon Magic Plants guarantees all products ordered trough www.avalonmagicplants.com are authentic. By ordering products trough this website, you assume all liability and release Avalon Magic Plants and any affiliates from any liability whatsoever.
Avalon Magic Plants does not guarantee that customs do not confiscate the products ordered by you. If such is the case Avalon Magic Plants will not refund any payments to you. If the goods ordered are illegal in your country we will not reship it because your customs will seize it again. So always check the legal status of the products before ordering them.
IMPORTANT TO KNOW
We can't guarantee orders that are being send to a pick-up station. It might be that it won't arrive at the pick-up station or that they don't accept our parcels. Keep that in mind before placing the address. This is the most common to not be accepted in Germany and other countries.