Complaints

Sometimes things don't go exactly as planned. In that case, please contact us first at info@avalonmagicplants.com. We'll do our best to find a solution together.

If this doesn't resolve the issue, you can register your dispute for mediation through Stichting WebwinkelKeur: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

As a consumer in the EU, you can also submit complaints via the European Commission's ODR platform: http://ec.europa.eu/odr