Shipping and Delivery
SHIPPING & DELIVERY
We ship out parcels 5 days a week, monday to friday. We hand our packages over to Skynet and PostNL, GLS and international shipping companies.
IS YOUR PACKAGING DISCREET?
We ship all our orders in plain packaging. No reference to us, nor to the content.
WHAT IS THE DIFFERENCE BETWEEN ''NO TRACKING'' AND TRACKED SHIPPING?
''No tracked'' shipping is the cheaper version, and it means it is shipped with regular mail like a birth day card. There is no way to track these packages and we can't guarantee the delivery for this shipment option or the products and we will not send the order again if it doesn't arrive or arrives badly. We don't advise you to chose this option if you are ordering truffles, they might not survive the trip. If you want to track your order, chose the shipping option “Tracked shipping”. You will receive a tracknumber + info from us when the package is shipped.
HOW MUCH DOES SHIPPING TO MY COUNTRY COST?
Please do not email us and ask for shipping prices, these vary per country and per item(s) that you want to order. We do not know all these different prices by heart. Place a test order in our shop, to check how much shipping we charge for these items.
It’s not necessary to cancel the orders, we only ship orders when we have already received the payment.You can always place trial orders to calculate the shipping costs or new orders if you have made a wrong order.
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
We're located in Holland, within The Netherlands and Belgium the transit time is just one or two days. For other country's we take 1 to 4 days shipping time within Europe after payment and not from the point the order was made. You will receive a message when the order is in progress, and from that point on you can keep the 1 to 4 days in mind. This is different for country's outside of the EU, this can take up to 14 days.
For shipments without tracking the ''NO TRACKING'' option it can take up to four weeks. It's a cheap option and we can't guarantee the delivery for this shipment option.
Please also take in consideration that we do not ship the packages ourselves, we do not know exactly when the package will be delivered and cannot take set-up delivery dates. Your package will be delivered when it gets delivered. Just keep an eye on the tracking once you receive it to see when it will be delivered.
WHICH COMPANY WILL DELIVER MY ORDER?
We ship our packages with Skynet or Post NL. They get the packages from our office and take care of the delivery.They then choose to whom they hand over the packages. This can be GLS/ HERMES/ DPD/ DHL and other national post couriers from your country such as MRW in Spain or Correios in Portugal.
We do not have a hand or saying in to what delivery company they send with, so please don't ask us if we can ship your package with a specific delivery company. Not many delivery company's are willing to ship our items due to what we sell so we are gratefull with what we have.
WHAT IS STEALTH SHIPPING?
For real small items like seeds and salvia extracts, you can chose the shipment option “stealth shipping, no tracking”. This means we take out the products out of original (breeder) packaging and ship it (crush proof) stealth mode. This method raises the chance of receiving the goods in good order. We strongly recommend this shipment method for our US customers. We do not charge extra for this service we offer you.
Avalon Magic Plants guarantees all products ordered trough www.avalonmagicplants.com are authentic. By ordering products trough this website, you assume all liability and release Avalon Magic Plants and any affiliates from any liability whatsoever.
Avalon Magic Plants does not guarantee that customs do not confiscate the products ordered by you. If such is the case Avalon Magic Plants will not refund any payments to you. If the goods ordered are illegal in your country we will not reship it because your customs will seize it again. So always check the legal status of the products before ordering them.
IMPORTANT TO KNOW
We can't guarantee orders that are being send to a pick-up station or hotel/hostel especially when ordering fresh products. There is no guarantee for your package or order when you still decide to send it to a pick up location, hotel or hostel. Please keep that in mind before ordering.